Pros
- Provides reliable electric, water, and wastewater services to customers in the Orlando area.
- Offers competitive rates and several payment options for customers to choose from.
- Invests in renewable energy sources like solar and wind to reduce the impact of their operations on the environment.
- Has a strong focus on customer satisfaction and provides responsive customer service.
- Offers various programs and incentives to help customers save money on their utility bills and reduce their energy consumption.
Cons
- Some customers have reported occasional power outages and interruptions in service.
- May have higher rates compared to other utility companies in the area.
- Some customers have expressed frustration with the billing and payment processes, citing issues with accuracy and clarity of information.
- Like any utility company, OUC's operations have an impact on the environment, despite efforts to reduce that impact through renewable energy sources.
- Some customers have reported difficulty in getting their issues resolved in a timely manner due to long wait times on the phone or slow response times from customer service representatives.
