Pros
- Provides essential utility services such as electricity and natural gas
- Offers various payment plans and assistance programs to help customers manage their bills
- Invests in renewable energy and energy efficiency programs to reduce environmental impact
- Has a strong commitment to safety and reliability, with regular maintenance and upgrades to infrastructure
- Offers online tools and resources to help customers track their usage and manage their accounts
Cons
- Has faced criticism for its handling of past natural disasters and wildfires, leading to public distrust and lawsuits
- Some customers have reported issues with billing accuracy and customer service response times
- Can be subject to rate increases and fees approved by regulatory bodies, leading to higher bills for customers
- Relies heavily on fossil fuels for energy production, which can have negative environmental and health impacts
- May experience power outages and service disruptions due to infrastructure issues or external factors such as severe weather
